Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (2024)

Table of Contents
Help Desk I Save job Welcome back Seniority level Employment type Job function Industries Similar jobs REMOTE: Help desk Analyst Help Desk Technician (Remote First - Weekend Shifts) Help Desk Technician Help Desk Support Professional Service Support Analyst- Junior (Remote) Service Support Analyst- Junior (Remote) Help Desk Technician IT Support Technician 1 IT Support Technician 1 IT Support Technician 1 Service Support Analyst- Junior- NEED LOCAL CANDIDATTES Help Desk Help Desk Analyst Help Desk Specialist I Helpdesk Analyst I (Remote/ EST) Help Desk Analyst 2 - 100% ON SITE Help Desk Support Specialist Information Technology Support Specialist IT Help Desk Technician IT Help Desk Technician Help Desk Analyst (142735) Help Desk Technician Overnight Help Desk Analyst IT Help Desk Technician, Tier 1 Help Desk Specialist Tier II Help Desk Technician Help Desk Technician People also viewed Help Desk Analyst (Virtual/Remote) Help Desk Specialist Remote Help Desk Support Consultant IT Help Desk Support Technician PeopleSoft HelpDesk Information Technology Help Desk Helpdesk Specialist - Remote Helpdesk Support Specialist Help Desk Representative - Healthcare - Remote US Looking for a job?

Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (2)

Help Desk I

Palmetto Technology Group (PTG) Georgia, United States

Palmetto Technology Group (PTG) Georgia, United States

21 hours ago

Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (4) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (5) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (6)

See who Palmetto Technology Group (PTG) has hired for this role

Save job

Welcome back

Sign in to save Help Desk I at Palmetto Technology Group (PTG).

  • Report this job

JOB TITLE: Help Desk Tier 1.5

JOB SUMMARY: Responsible for initial triage and resolution of basic remote support requests.

POSITION RESPONSIBILITIES:

Technical:

  • Follow detailed processes to deliver consistent results
  • Provide basic support of Microsoft’s core business applications and other line-of-business applications
  • Provide basic support of computer hardware, including workstations, servers, printers, and telephony devices
  • Provide basic support of network hardware, including switches, routers, firewalls and wireless access points
  • Provide basic support of network security solutions
  • Provide basic support and management of VoIP systems
  • Onboard and Offboard users through Active Directory
  • Provide support of backup and disaster recovery solutions
  • Provide basic support of VPNs and RDS
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Provide after-hours support per scheduled on call rotation

Operational:

  • Triage incoming service tickets
  • Resolve quick fix tickets as scheduled
  • Escalate and schedule service tickets that require higher level or onsite support
  • Resolve RMM tickets
  • Provide live answer help desk support
  • Thoroughly document tickets on a real-time basis
  • Consistently exceed defined Service Level Agreements
  • Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
  • Document internal processes and procedures related to duties and responsibilities

QUALIFICATIONS/SKILLS:

  • Strong verbal and written communications skills
  • Strong technical diagnostic skills
  • Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of technical support tools and techniques used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

CREDENTIALS AND EXPERIENCE:

  • 1-2 years of Help Desk Support experience
  • Microsoft MCP of Current OS or completion within 3 months of employment
  • A+ or Network + preferred

MEASURES OF PERFORMANCE:

  • 3X W2
  • 18 help desk tickets resolved per day
  • 30 quick fix tickets resolved per scheduled day
  • Real-time Ticketing
  • Ticket Quality Assurance score > 95%
  • Personal CSAT Score > 96%
  • 100% Compliance TAP training goals

Powered by JazzHR

M768vy6K3r

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Internet Publishing

Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (7) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (8) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (9)

Referrals increase your chances of interviewing at Palmetto Technology Group (PTG) by 2x

See who you know

Get notified about new Help Desk Specialist jobs in Georgia, United States.

Sign in to create job alert

Similar jobs

  • REMOTE: Help desk Analyst Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (10)

    REMOTE: Help desk Analyst

    Stellar Professionals

    United States

  • Help Desk Technician (Remote First - Weekend Shifts) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (11)

    Help Desk Technician (Remote First - Weekend Shifts)

    European Wax Center

    Plano, TX

  • Help Desk Support Professional Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (13)

    Help Desk Support Professional

    Humana

    Florida, United States

  • Service Support Analyst- Junior (Remote) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (14)

    Service Support Analyst- Junior (Remote)

    Serigor Inc

    Raleigh, NC

  • Service Support Analyst- Junior (Remote) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (15)

    Service Support Analyst- Junior (Remote)

    Serigor Inc

    Raleigh, NC

  • Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (16)

    Help Desk Technician

    System Soft Technologies

    United States

  • IT Support Technician 1 Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (17)

    IT Support Technician 1

    Angi

    Chicago, IL

  • IT Support Technician 1 Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (18)

    IT Support Technician 1

    Angi

    Washington, DC

  • IT Support Technician 1 Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (19)

    IT Support Technician 1

    Angi

    Boston, MA

  • Service Support Analyst- Junior- NEED LOCAL CANDIDATTES Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (20)

    Service Support Analyst- Junior- NEED LOCAL CANDIDATTES

    Alrek Business Solutions Inc

    United States

  • Help Desk Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (21)

    Help Desk

    Syntricate Technologies

    United States

  • Help Desk Analyst Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (22)

    Help Desk Analyst

    Charter Global

    United States

  • Help Desk Specialist I Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (23)

    Help Desk Specialist I

    CorVel Corporation

    Portland, OR

  • Helpdesk Analyst I (Remote/ EST) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (24)

    Helpdesk Analyst I (Remote/ EST)

    AuditBoard

    United States

    See Also
    Trails of Cold Steel: NW Hero Tier List for June 2024

  • Help Desk Analyst 2 - 100% ON SITE Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (25)

    Help Desk Analyst 2 - 100% ON SITE

    Syntricate Technologies

    United States

  • Help Desk Support Specialist Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (26)

    Help Desk Support Specialist

    The Hollister Group

    Boston, MA

  • Information Technology Support Specialist Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (27)

    Information Technology Support Specialist

    System Soft Technologies

    Texas, United States

  • IT Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (28)

    IT Help Desk Technician

    Los Angeles, CA

  • IT Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (29)

    IT Help Desk Technician

    Maxor National Pharmacy Services, LLC

    Phoenix, AZ

  • Help Desk Analyst (142735) Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (30)

    Help Desk Analyst (142735)

    Atrium

    Warrendale, PA

  • Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (31)

    Help Desk Technician

    ALLIED Help Desk Services

    United States

  • Overnight Help Desk Analyst Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (32)

    Overnight Help Desk Analyst

    Motion Recruitment

    Arlington, VA

  • IT Help Desk Technician, Tier 1 Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (33)

    IT Help Desk Technician, Tier 1

    System Soft Technologies

    United States

  • Help Desk Specialist Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (34)

    Help Desk Specialist

    Seattle, WA

  • Tier II Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (35)

    Tier II Help Desk Technician

    FedTec

    United States

  • Help Desk Technician Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (36)

    Help Desk Technician

    RT²

    Miami, FL

People also viewed

  • Help Desk Analyst (Virtual/Remote)

    Help Desk Analyst (Virtual/Remote)

    InductiveHealth

    Atlanta, GA

  • Help Desk Specialist

    Help Desk Specialist

    AppleOne Employment Services

    Florida, United States

  • Remote Help Desk Support Consultant

    Remote Help Desk Support Consultant

    Vinsys Information Technology Inc

    Monterey, CA

  • IT Help Desk Support Technician

    IT Help Desk Support Technician

    EconONE Research

    Atlanta, GA

  • PeopleSoft HelpDesk

    PeopleSoft HelpDesk

    ACS Consultancy Services, Inc

    United States

  • Information Technology Help Desk

    Information Technology Help Desk

    System Soft Technologies

    United States

  • Helpdesk Specialist - Remote

    Helpdesk Specialist - Remote

    HRUCKUS

    Arlington, VA

  • Help Desk Analyst System Soft Technologies, Inc Oklahoma, United States 2 weeks ago

  • Helpdesk Support Specialist

    Helpdesk Support Specialist

    ACS Consultancy Services, Inc

    United States

  • Help Desk Representative - Healthcare - Remote US

    Help Desk Representative - Healthcare - Remote US

    Gainwell Technologies

    Wisconsin, United States

Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (37)

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub

Palmetto Technology Group (PTG) hiring Help Desk I in Georgia, United States | LinkedIn (2024)
Top Articles
What Is Analog Horror? The Subgenre of 'Skinamarink' Explained
What Is Analog Horror? Where Nostalgia Meets Nightmare
Inks Lake State Park Reservations
Bofa Deposit Atm Near Me
6 Underground movie review & film summary (2019) | Roger Ebert
6 Underground | Rotten Tomatoes
How To Empty Log Basket Osrs
HonorHealth | Medical Staff Update
Use Snapchat Location to Find Friends and Stories Near You - Click This Blog India (Punjabi)
Comment changer l'apparence de l'application sur Snapchat Android ?
Latest Posts
The Rise of Analog Horror — Characteristics & Examples
The 10 Scariest Analog Horror Series On YouTube
Article information

Author: Tyson Zemlak

Last Updated:

Views: 5965

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Tyson Zemlak

Birthday: 1992-03-17

Address: Apt. 662 96191 Quigley Dam, Kubview, MA 42013

Phone: +441678032891

Job: Community-Services Orchestrator

Hobby: Coffee roasting, Calligraphy, Metalworking, Fashion, Vehicle restoration, Shopping, Photography

Introduction: My name is Tyson Zemlak, I am a excited, light, sparkling, super, open, fair, magnificent person who loves writing and wants to share my knowledge and understanding with you.